Platforms
We built these because the tools we were buying kept losing the thread between channels. Our own agents use them every day.
One thread, four channels
WhatsApp Business API
Verified enterprise tier · templated and free-form
Templated
Approved message formats
Customer
I need to move the delivery for order DO9-5502 to tomorrow morning.
Do9
Rescheduled for Thursday, 09:30 CST. A dispatch tracking link is on its way to the number you are messaging from.
Our top solutions
Top solution 01
Voice, WhatsApp, chat and email in one place. Agents see the whole conversation, not the last message.
- 01Unified desktop
- Customer history and CRM records on one screen. No switching between systems mid-call.
- 02WhatsApp Business integration
- The official WhatsApp Business API. Approved templates, menus and file sharing.
- 03Real-time sentiment analysis
- Flags a call that is going badly. A supervisor can step in while it still matters.
- 04Queue orchestration
- Routes by skill, language and current workload. Wait times hold steady when volume spikes.
Top solution 02
Handles routine calls end to end. Passes the rest to a person, with the conversation so far.
- 01Intent and dialect parsing
- Understands what the caller means, not only what they said. Tuned on your own calls.
- 02CRM integration
- Looks the caller up before it answers. It knows the account and any open tickets.
- 03The handover
- Your agent gets the live call and the transcript together. The customer never repeats themselves.
- 04Sentiment-triggered escalation
- Frustrated and high-value callers move up the queue automatically.
Top solution 03
Sorts, routes and drafts. The queue is already triaged when your team opens it.
- 01Automatic routing
- Sends each case to the team that closes that type fastest.
- 02SLA monitoring and early warning
- Warns you before a deadline is missed, not after.
- 03Knowledge-base assist
- Drafts a reply from your own documents. The agent checks it and sends.
- 04Audit and compliance logging
- A full record of who did what. Sensitive fields stay hidden.
Next
What decides whether this works is operational: staffing, shift handover, escalation. That is the part worth talking about.