Our firm
Do9 runs service operations for companies that would rather not build them. The founder is still in the detail of every engagement.
Why we exist
Our mission
Reliable systems, work that stays accurate under load, and automation only where it helps. If your customers never notice us, we have done the job.
Our vision
Software will handle the routine half of service work. What matters is the other half, and whether the people doing it are better equipped or just fewer.
How we operate
We are paid for the outcome, not the headcount
Charging by the seat rewards us for using more people. We agree the outcome instead. Sometimes that means recommending a smaller team than you asked for.
Bad months go in the report
Quality dips. Forecasts miss. You will see those months in the report, because a review with only good news is worth nothing.
We decide what stays human, first
Every process has work a machine should not own. We find it before we start, not after a customer has paid for the mistake.
How we started
Do9 began by building communication software — the systems that move calls, tickets and messages around a business.
Clients kept coming back with a different request: run it for us. Not the software — the work. That is how the operations side of the firm started, and it is now most of what we do. The order matters. We knew what those systems could and could not carry before we agreed to run anything on them.
The office.
Our people
Aseem Arun
Founder
More than twenty-five years in general management across retail, real estate, FMCG, food processing and medical devices — repeatedly building a business from nothing and then running it against a P&L. Based in Hyderabad. MBA in marketing and finance, University of Jammu.
- Building businesses from zero
- P&L and operating discipline
- Go-to-market and customer acquisition
Working with us
Tell us which one. If it is not work we should be taking on, you will hear that on the first call.