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Business process management
We run the work between a customer asking and the problem being solved.
- Customer support on voice, chat, email and messaging
- Claims, invoices and transaction processing
- Document scanning, sorting and storage
Business process outsourcing · Hyderabad
Customer contact, back-office processing, and the software that runs both.
- Founded
- 2016
- Based in
- Hitech City, Hyderabad
- Speak to us
- cx@do9.in
What we do
We run all three ourselves. One contract, one team, one number to call.
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- One agent screen, with the customer history already on it
- Voice AI for routine calls, with a clean handover to a person
- Tickets sorted automatically, with deadline warnings
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Telecom and infrastructure
Connectivity, monitoring and security, so the service does not stop.
- Voice lines with automatic failover
- Monitoring, so problems surface before your customers find them
- Security and access control for the systems we run
Our view
AI can handle a customer conversation. The question is what happens when it cannot, and has to pass the caller to a person.
Most projects treat that as a technical problem. It is an operational one. It decides whether the customer continues the conversation or starts again. We design that handover first.
How we work
We switch over on results, not on a date in a plan. Usually week eight.
- 01Week 1–2
Diagnostic
We map how the process runs today. Volumes, handling times, where it breaks, and what it costs.
- 02Week 3–4
Design
We agree what the software handles, what a person handles, and where one hands over to the other.
- 03Week 5–8
Transition
We run alongside your current process, on the same volumes, until the results match.
- 04Ongoing
Run
You see cost and quality on the same page, every month, including the bad ones.
Clients
Each of these began with something the client’s own team could not do.
“Our enquiries come from NRIs — Germany, the United States, Australia. We ran it with our own team first and it did not work. The people we are talking to expect a certain kind of conversation, and we could not hold it consistently. Do9 can. They also call at a reasonable hour in the client’s country instead of ours, which sounds obvious and almost nobody does.”
Founder, House of Investors
hoinvestors.com
“I still take the incoming calls myself. That does not change. What I could not do was chase the outgoing ones — quotes sent and never followed up, plants we wanted to be talking to. Do9 does that now, and the reason it works is that the person calling knows what a shuttering cycle is. They speak the trade. You can hear it in how long the other side stays on the line.”
Founder, Ganadhip Projects
ganadhip.com
“We get referrals because the treatment is good. Getting a referred patient to actually book is a separate job. We tried doing it with WhatsApp — reminders, automation, all of it — and it moved almost nothing. Somebody has to ring. Do9 rings, working from the notes we give them, and it has been the best-returning money we spend.”
Smile Dental Clinic, Kondapur and Vizag
smiledentalclinics.in
“We work in the UAE and Saudi. The first call has to be in Arabic — a real Arabic speaker, not a translator and not an accent — or the meeting does not happen. I assumed that meant hiring locally. Do9 does it out of Hyderabad, and thirty to forty percent of first calls turn into a meeting. That number is what it is because they vet who is worth calling instead of working down a list.”
Partner, Bridge Growth Solutions
bridgegrowthsolutions.com
Before you start
Answered here, so you do not have to spend a meeting on them.
- 01You are a young firm. Why us?
- Start with one process. We run it alongside yours. You keep your current setup until the numbers say otherwise.
- 02Who will we deal with?
- Aseem Arun, who founded Do9. There is no account manager in between.
- 03What happens to our team?
- We take the repetitive work first. Your people move to the cases that need judgement. If a process is better kept in-house, we will say so.
- 04How do we know the quality holds?
- We agree the measure before we start, and you see the result — including the months it slips.
- 05What does it cost?
- It depends on volume and service level. Tell us the process and we will price it. We do not send rate cards.
Start here
We will come back with a scope, a price, and an honest view on whether we are right for it.